ASUS Extended 48-month on-site warranty with battery and accidental damage service ACX15-046520NX MGS0000029659

Battery Service Package:

ASUS Battery Service Package (BSP) extends the coverage period beyond the standard battery warranty. With

BSP, a replacement battery will be provided if your laptop battery is found to be defective.

• The Battery Service Package must be purchased and activated within 180 days of the Purchase Date of your ASUS product. For warranty information, also refer to the warranty information form.

• This Service Package extends the coverage period of the standard battery warranty. Please note that this service extension cannot exceed the warranty period of the machine.

• You are entitled to one (1) battery replacement per year in the event of battery failure during the extended period following the standard battery warranty period. The service ends once the customer receives a battery replacement or the Service Package period expires.

• Except for the change to the battery warranty period, all other terms are the same as those of the standard battery warranty. Refer to the warranty card supplied with your product for the terms of the standard battery warranty.

• This Service Package covers only the original battery supplied with your ASUS product.

• The replacement battery will be covered by this Service Package for the remaining coverage period, but for no less than three months.

• This Service Package covers manufacturer defects only and excludes any expected reduction in capacity due to use.

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Accidental damage with no excess:

A. This Service Package provides coverage for the following types of accidental damage arising from normal use, such as:

-Drops, impacts or other collisions

-Liquid damage

-Electrical surges

-Accidental breakage

B. The repair services provided under this Service Package are unlimited in the number of repair submissions. The total accumulated cost of the repair services provided under this Service Package will not exceed the customer's purchase price for the product.

C. All components repaired or replaced by the ASUS service centre will be covered by a warranty for three months or for the remainder of the warranty period, as applicable.

D. To make a claim under this Service Package, you will need to provide details of where and when the incident occurred, as well as a detailed description of the incident. If this information or the requested documentation is not provided, the claim will be rejected.

Exclusions and Limitations:

In addition to other exclusions and limitations expressly stated in this document, the Service Package does not apply to any software issues or circumstances arising from or related to causes such as:

(1) The product has been altered, repaired or modified by unauthorized personnel.

(2) The serial number on the product, components or accessories has been altered, defaced or removed.

(3) Damage to the product caused by war, terrorism, fire, natural disasters, abuse, negligence or improper maintenance, use under incorrect or abnormal conditions, obsolescence, rust, changes in colour, texture or finish, wear and tear, or gradual deterioration.

(4) Fraud, theft, unexplained disappearance or deliberate act.

(5) Pre-existing faults found in the product before purchasing this Service Package.

(6) Damage (accidental or otherwise) to the system that is cosmetic, i.e. damage that does not affect the operation and functioning of the product.

(7) Damage to the product caused by a product installed or connected as a peripheral device that is not ASUS-branded or sold by ASUS.

(8) Damage to the product caused by incorrect installation or incorrect connection to a peripheral device such as a printer, optical drive, network card or USB device.

(9) Damage to the product resulting from use outside the operating, storage or environmental parameters detailed in the ASUS product user eManual.

(10) Damage to the product resulting from the use of parts not manufactured or sold by ASUS.

(11) Damage to or loss of any software, data or removable storage media, or any costs incurred in recovering software or data.

(12) Damage to the product caused by third-party software or viruses.

(13) Software loss or data loss may occur during repair or replacement.




OSS On site service:

• This Service Package provides local assistance for the Product at your premises.

• Before on-site service, our technical support agents may ask you to perform some tests to help them troubleshoot the Product. For more detailed information, please refer to the “Contacting ASUS Customer Service” section on the warranty card provided with your Product or visit the link


• If the problem cannot be resolved remotely, on-site technical support for the Product will be arranged with an authorized ASUS technician, who will be sent to your location, generally by the end of the next business day. Response times may vary depending on geographic location and the availability of spare parts and local support.

• You will be asked to provide the authorized ASUS technician with access to your premises and ASUS products, a power connection, an internet connection, the ASUS driver CD/DVD (if supplied with the product), and a sufficient and safe workspace.

• If the Product fails during normal use within the coverage period of this Service Package, ASUS will repair or replace the defective parts of the Product, or the Product itself, with new or refurbished parts or products that are functionally equivalent to or superior to those originally supplied.

• If defective parts are replaced under this service, you agree in advance to transfer ownership of the replaced defective parts to ASUS.

• If the authorised ASUS technician finds that the Product is not covered (for example, due to damage caused by the customer, etc., as stated in the “Exclusions from this limited warranty service” section of the warranty card), you will be issued a list of costs, and the Service will only be provided upon payment. If you decide not to proceed with the repair, you will be charged for any costs incurred by ASUS (including sending the technician to your premises, testing/troubleshooting, etc.).
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